Thank you for choosing Szamee Innovation for your digital marketing needs. We are committed to delivering high-quality services to our clients.

Please read our refund policy carefully to understand the conditions under which a refund may be considered.

01. Refund Eligibility

Services Delivery

Refund Criteria: Clients may be eligible for a refund if Szamee Innovation fails to deliver the agreed-upon services outlined in the project contract.
Performance Metrics: Refunds may also be considered if the performance metrics specified in the contract are not met within the stipulated timeframe.

02. Refund Process

Initiating a Refund Request

Submission: Clients must submit a written refund request to support@szamee.com within 07 days of the service delivery or failure to meet performance metrics.
Documentation: The refund request must be accompanied by detailed documentation and evidence supporting the claim, such as project contracts, communication records, and performance metrics.

Review and Approval

Evaluation: Szamee Innovation will review the refund request and supporting documentation within 10 business days.
Approval: If the refund request is deemed valid, Szamee Innovation will initiate the refund process. Refunds will be processed through the payment-initiated media.

Alternative Solutions

Revision or Enhancement: In cases where a refund is under consideration, Szamee Innovation may offer alternative solutions, such as revisions or enhancements to the services, to address client concerns.

03. Exceptions

Third-Party Expenses: Refunds do not cover third-party expenses incurred on behalf of the client, such as domain registration fees or external software licenses.

04. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

• support@szamee.com
• Call: +971 50 700 4556

Note: Szamee Innovation reserves the right to modify or update this refund policy at any time.
Any changes will be reflected on this page with a revised date.

Thank you for choosing Szamee Innovation